Shipping Policy

Shipping Policy

At Neuroplex, we aim to deliver your products quickly, safely, and efficiently. Please read our shipping guidelines below to understand how your order will be processed and delivered.

Order Processing Time

All orders are processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the following business day.

Shipping Duration

Once dispatched, your order will typically arrive within:

  • Metro Cities: 6-7 business days

  • Non-Metro & Remote Locations: 7-9 business days

Please note that delivery timelines may vary due to courier delays, festive periods, or unforeseen circumstances.

Shipping Charges

  • Standard Shipping: Calculated at checkout (based on location and order weight).

  • Free Shipping: Automatically applied on orders above the minimum order value (if applicable).

Order Tracking

After dispatch, you will receive a tracking link via email/SMS to monitor your shipment in real time.

Address Accuracy

Please ensure your shipping address, contact number, and pin code are accurate. Neuroplex is not responsible for delays or failed deliveries caused by incorrect or incomplete information.

Delivery Attempts

Our courier partners will attempt delivery up to 3 times. After unsuccessful attempts, the order will be returned to us.

If you wish to have it re-shipped, additional shipping charges may apply.

Damaged or Missing Items

If your package arrives damaged or items are missing, please contact us within 48 hours of delivery with photos/video of the parcel. We will assist you with a replacement or resolution.

International Shipping

Currently, we do not offer international shipping.